Citizen Services and Patient Experience Department

We work to provide accessible, personalized, and high-quality care, making it easier for you to interact with the Hospital, encouraging your participation, and safeguarding your rights within the healthcare system.

We are a space for listening, information, communication, and participation. Your experience helps us drive the continuous improvement of our services and promote care that is increasingly closer, more human, and focused on people.

You can contact the Citizen Services and Patient Experience Department in person or by telephone, Monday to Friday, from 9:00 a.m. to 2:00 p.m., at +34 93 462 7943.

Outside these hours, you may visit the Admissions Desk at the hospital or send us your suggestions, compliments, or complaints through the online form available at: /atencio-ciutada.html.

For matters such as scheduling or changing appointments and tests, as well as other specific requests, we recommend contacting the relevant area or department directly to ensure that your request is handled appropriately.